Terms & Conditions

An Account application is required to process your order. This application must be completed in full in order to be processed. Please fax the documents to 972-807-9066 or email  us at sales@turtlewireless.

If purchase is subject to resale, please complete and enclose a resale certificate with this application.

Our office is open Monday thru Friday, 10am - 6:00pm CST. Orders are not processed on weekends.

 

Minimum order and Pricing:

- Minimum order of (US) $100.00  is required.

Order Acceptance:

- All orders are subject to final approval and acceptance by Turtle wireless.

- All orders remain the property of Reiko wireless unless the customer pays the items in full.

Product Inspection:

- Inspection of all items purchased from Turtle wireless, is the sole responsibility of the customer, this inspection must be made within ten (7) business days of invoice date.

- Turtle wireless is not responsible for missing items after ten (7) business days of invoice date, regardless of error of fault.

Returns:

- All returns must have a return merchandise authorization from sales representative.

- Only return the specific quantities and the products damaged on the road.

- The customer pays “In-bound” freight and “Out-bound” freight is paid by Turtle Wireless.

- All returns for credit are subject to restocking fee.

- Defective items are exchanged for the same title only.

Refused shipments:

- All claims for incorrect shipment must be received within seven (7) days from the invoice date.

- Freight damage claims should be filed directly with carrier.

- If the purchaser refuses to accept shipment for any reason, Turtle wireless is entitled to a twenty five (25) percent restocking fee from the total of the purchase.

Shipping:

- Turtle wireless will make every effort to ship the merchandise the same day if the order is placed before 2.00 pm CST

- We are not responsible for orders not shipped out on the date of order if placed after the cut off time above

- All orders will be made via UPS or Federal express unless otherwise specified. All COD orders are not shipped on customers shipping company account. And we do not ship orders on customers shipping account.

- All risk of loss and damage in transit shall be borne by the customer.

Payment:

- Discover, MasterCard, Visa and American Express credit cards are accepted.

- Acceptable payments for Cash ON Delivery (C.O.D.) accounts are cashier’s check, money order or company check after credit approval.

- Personal checks and temporary checks will not be accepted.

- Any returned checks to S & A Wholesale Inc for “Non Sufficient Funds” (N.S.F.) or “Stop Payment” may jeopardize the company’s privileges to do business with us.

- A twenty $25.00 service charge will be accessed to all N.S.F. checks and a twenty five (25) dollar service charge will be accessed to all checks placed on “Stop Payment”.

Warranty:

- All accessories come with a one year full warranty except for any electronic items such as Bluetooth Headsets, Speaker, or any other wireless device. They cover a 90 day warranty period from the date of purchase.

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